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Microsoft has paused the roll out of a recent Windows 10 Update (version 1809) following reports of users missing files after the update. The following platforms have been impacted:

  • Windows 10, version 1809
  • Windows Server, version 1809
  • Windows 10 IoT Core, version 1809
  • Windows 10 Enterprise LTSC 2019
  • Windows 10 IoT Enterprise LTSC 2019
  • Windows Server 2019

If you are a client of ours and have lost files after installing this update, do not use the device further and call us at 914-934-9775. We will recover your files and manage the update on your behalf. If you are not a client of ours, call 1-800-MICROSOFT.

For more information regarding update version 1809 and other windows updates, visit the following Microsoft Support page: https://support.microsoft.com/en-us/help/4464619/windows-10-update-history.