Welcome to PCI!
Welcome! ¡Bienvenido! Willkommen!
Your business IT is now under the careful management of PCI. Congratulations – you’ve made the right choice! From this moment forward, our professional IT engineers will work tirelessly to promote productivity and optimization within your organization. Remember, your success is our success – if you have any questions, comments or support requests, Contact Us!
We’ve made it easy for you to access our IT support services!
Our HelpDesk operates from 8:45am – 5:30pm, Monday to Friday.
Support Requests can be submitted 24 hrs a day using one of the following options. They will be responded to during business hours.
How do I submit a Support Request?
This sends an email directly to PCI’s tech support department.
In your email, please include the following:
Subject Line: A brief description of the issue you’re having.
Body Text: A detailed description of the issue you’re having, including the respective contact name, phone number and extension to ensure proper communication between PCI and the user submitting the request.
- Phone: 914-934-9775
This is PCI’s main office number.Select Option 3 for a Service Manager or ask the receptionist for tech support.
*Emergency Tech Support: You will have an option to leave a message on our Emergency Voicemail System anytime outside of PCI’s normal business hours. All support staff are notified of an emergency support call immediately upon receipt.
- Web: Client Portal
You can submit Support Requests directly into our Ticket Tracking System by using the individual Client Portal Account we provide to each of our clients. To enter the Client Portal, simply click on Customer Support at the top of our website homepage, then click the Client Portal Link.
Are you getting the most out of your relationship with PCI?
- Remote Backup
- Endpoint Protection
- Cyber Security
- Proactive Monitoring
We also provide network optimization and mobilization through regular software and hardware maintenance, extensive system evaluations, Office 365 support and other wireless solutions.
Visit Our Services to learn more about PCI and how we can help your business succeed.