Performance Connectivity, Inc. is an industry leader in IT managed service solutions for small and mid-sized businesses. We are a dynamic company that has been growing at an impressive rate while pushing the industry to new standards of service. Our success has created opportunities for driven individuals motivated to help clients get the most out of their business technology.
Provide remote assistance to client end-users.
Diagnose and resolve desktop support issues with company-supported systems, applications and networks.
Triage, troubleshoot and escalate problems according to internal procedures.
Assist with projects and installations in the client environment.
Tier 1 Support plays a crucial role as the first responder in our service delivery process. Clients contact our helpdesk and describe the technical issue they’re experiencing to our Tier 1 support staff member. This individual must listen to the client’s explanation, accurately identify and document the problem, then resolve or escalate the issue as needed.
This position necessitates clear verbal and written communication, as well as an ability to accurately document information and remain organized while multitasking in a fast-paced environment.
Tier 1 Support plays a crucial role as the first responder in our service delivery process. Clients contact our helpdesk and describe the technical issue they’re experiencing to our Tier 1 support staff member. This individual must listen to the client’s explanation, accurately identify and document the problem, then resolve or escalate the issue as needed.
This position necessitates clear verbal and written communication, as well as an ability to accurately document information and remain organized while multitasking in a fast-paced environment.
Performance Connectivity, Inc. is an industry leader in IT managed service solutions for small and mid-sized businesses. We are a dynamic company that has been growing at an impressive rate while pushing the industry to new standards of service. Our success has created opportunities for driven individuals motivated to help clients get the most out of their business technology.
We are looking for engineers in the area of desktop support, networking and information security to provide Tier 2 and 3 technical support to our clients.
• Maintain and ensure the integrity of network and telecommunications infrastructures for PCI’s growing client base.
• Analyze, test, troubleshoot and support desktop and network systems.
• Develop a collaborative, positive relationship with clients that fosters cooperation and timely problem resolution, both on-site and/or remotely.
• Plan network infrastructure and security with regards to scalability and redundancy, conduct ongoing performance tuning, hardware upgrades, resource optimization, and evaluate new technologies.
• Manage and own backup strategies both on and off-site.
• Perform system and account administration tasks.
• Contribute to, maintain, and document system standards and procedures.
• Adhere to and identify solutions that streamline the internal workflow.
• Travel to client offices located in the tri-state area (majority in Westchester County) to perform onsite infrastructure and user support.
• A Bachelor’s Degree
• A minimum of 6 years of experience performing IT support duties.
• In-depth knowledge of Active Directory and Group Policy.
• Knowledge of Windows Servers and Workstations IS A MUST.
• Ability to work effectively in a multi-disciplinary, collaborative team environment or independently with minimal direction.
• Display high-energy, self-motivation, flexibility and an ability to multitask and prioritize demands in a fast-paced environment. Must possess a keen attention to detail and an ability to work effectively under pressure.
• Excellent customer service skills and an ability to clearly explain technical issues to non-technical persons. Must be able to communicate clearly and professionally via phone, email and in person.
• Must be a very organized individual with the ability to clearly document their work in accordance with office procedures.
Job requires local travel to customer sites as well as occasional night and weekend service.
Must have own car (expenses are paid).
Compensation based on experience and technical skills.
We work with only the most leading-edge technologies.
Competitive salary and benefits package.
Working with a team of extremely talented and dedicated professionals.
A collaborative and friendly, team-oriented culture.
A management team with vision and a passion for growth.
