Helpdesk / Remote Support
Helpdesk/Remote Support is an ideal solution for small and mid-sized businesses that want accessible, knowledgeable IT support without having to staff an in-house employee.
What does Helpdesk/Remote Support entail?
Helpdesk provides a single point of contact for our clients to get help when they need it. Our remote support is ready and available to help your employees with any questions, concerns or issues they may come across. Our client service staff are experienced local IT technicians that operate exclusively from our office in Purchase, New York – that means no transfers to an overseas call center, no spelling out your situation to an unqualified customer service representative. In fact, our remote support consultants regularly participate in system maintenance and troubleshooting, so you’re guaranteed quality support from a consultant with current, hands-on experience in all facets of business technology.
What are the benefits of having Helpdesk/Remote Support?
- Immediate response-times. Our helpdesk is available at first call to address your needs and connect you to IT engineers that understand the unique structure of your business network.
- Remote access solutions. Utilizing remote IT support means your company benefits from continuous remote monitoring and maintenance. Your IT engineer can keep your systems optimized without setting foot in the office.
- Save money and time. Why sit around waiting for your IT guy to show up and fix your computer when you could already be back to work without the extra cost of an onsite visit? With remote support most problems can be resolved remotely, meaning no more lost time waiting for help to arrive, and no expensive office visits.
The immediacy of remote support is one of its greatest strengths. Technical issues are one of the most frustrating interruptions a business can experience. Fortunately, many technical issues can be resolved remotely, eliminating the down-time that comes with on-site troubleshooting. This means your employees will spend less time working around problems and more time working for you. Helpdesk support connects tech engineers directly to the users that need them, so effective solutions can be implemented quickly when an issue first arises. Additionally, remote support also incorporates all the benefits of remote access solutions and managed services. From the helpdesk, our techs are able to remote into an employees PC and resolve the issue without ever stepping foot in the office.
Why should I have PCI perform my Helpdesk/Remote Support?
The less time your employees spend tied-up with tech support, the more productive they can be doing the work that matters – we get that. Our remote support team prioritize expedience and effectiveness first-and-foremost. We believe in resolution for long-term productivity, and take a proactive approach to our remote managed services. That’s why we provide our clients with an accessible client portal, where service tickets can be submitted directly to our IT technicians. Furthermore, our remote IT consultants are just a phone call away, ready-and-able to provide convenient remote assistance via our Helpdesk.
Are you ready to improve your business with PCI’s Helpdesk/Remote Support?
We’re ready to create effective IT solutions that meet the needs of your business. To get started, just ask our experts how we can help improve your business with our responsive Helpdesk/Remote Support. Don’t worry, there’s no commitment necessary – we provide the quality service we’d like to receive ourselves. When you reach out to us for help, we’ll take the time to discuss your current situation and help you make smart decisions as you move forward with your business tech. Let’s get started today!