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Senior IT Support Engineer Tier 2 & 3
Performance Connectivity, Inc. is an industry leader in IT managed service solutions for small and mid-sized businesses. We are a dynamic company that has been growing at an impressive rate while pushing the industry to new standards of service. Our success has created opportunities for driven individuals motivated to help clients get the most out of their business technology.
We are looking for engineers in the area of desktop support, networking and information security to provide Tier 2 and 3 technical support to our clients.
RESPONSIBILITIES
• Maintain and ensure the integrity of network and telecommunications infrastructures for PCI’s growing client base.
• Analyze, test, troubleshoot and support desktop and network systems.
• Develop a collaborative, positive relationship with clients that fosters cooperation and timely problem resolution, both on-site and/or remotely.
• Plan network infrastructure and security with regards to scalability and redundancy, conduct ongoing performance tuning, hardware upgrades, resource optimization, and evaluate new technologies.
• Manage and own backup strategies both on and off-site.
• Perform system and account administration tasks.
• Contribute to, maintain, and document system standards and procedures.
• Adhere to and identify solutions that streamline the internal workflow.
• Travel to client offices located in the tri-state area (majority in Westchester County and New York City) to perform onsite infrastructure and user support.
REQUIREMENTS
• A Bachelor’s Degree
• A minimum of 6 years of experience performing IT support duties.
• In-depth knowledge of Active Directory and Group Policy.
• Knowledge of Windows Servers and Workstations IS A MUST.
• Ability to work effectively in a multi-disciplinary, collaborative team environment or independently with minimal direction.
• Display high-energy, self-motivation, flexibility and an ability to multitask and prioritize demands in a fast-paced environment. Must possess a keen attention to detail and an ability to work effectively under pressure.
• Excellent customer service skills and an ability to clearly explain technical issues to non-technical persons. Must be able to communicate clearly and professionally via phone, email and in person.
• Must be a very organized individual with the ability to clearly document their work in accordance with office procedures.
Helpdesk Specialist Tier 1
Performance Connectivity, Inc. is an industry leader in IT managed service solutions for small and mid-sized businesses. We are a dynamic company that has been growing at an impressive rate while pushing the industry to new standards of service. Our success has created opportunities for driven individuals motivated to help clients get the most out of their business technology.
Basic Job Duties
- Provide remote assistance to client end-users.
- Diagnose and resolve desktop support issues with company-supported systems, applications and networks.
- Triage, troubleshoot and escalate problems according to internal procedures.
- Assist with projects and installations in the client environment.
Job Brief
Tier 1 Support plays a crucial role as the first responder in our service delivery process. Clients contact our helpdesk and describe the technical issue they’re experiencing to our Tier 1 support staff member. This individual must listen to the client’s explanation, accurately identify and document the problem, then resolve or escalate the issue as needed.
This position necessitates clear verbal and written communication, as well as an ability to accurately document information and remain organized while multitasking in a fast-paced environment.
Work Experience Required
- A minimum of 3 years related technical experience in an IT support environment.
- Advanced knowledge of PC/laptop software (Windows OS including Windows 7, 8, 8.1 and 10) including proper installation, configuration and troubleshooting.
- Knowledge of MS Office 2010, 2013 and 2016. Understands how to install, configure and troubleshoot Outlook profiles.
- Able to perform security functions such as password changes, virus removal, etc.
- Writes intelligibly when corresponding with clients and maintains clear technical logs and documentation.
- Exhibits clear verbal and written communication, a keen attention to detail and excellent organizational skills.
- Comfortable multitasking and can handle multiple demands within a fast-paced environment.
- Security and vendor certifications are a plus.
Benefits
- Competitive salary and benefits package
- Growth potential to upper-tier support and consulting positions
- Working with a team of extremely talented and dedicated professionals
- A collaborative and friendly, team-oriented culture
- A management team with vision and a passion for growth
Technical Support Staff
Performance Connectivity, Inc. is an industry leader in IT managed service solutions for small and mid-sized businesses. We are a dynamic company that has been growing at an impressive rate while pushing the industry to new standards of service. Our success has created opportunities for driven individuals motivated to help clients get the most out of their business technology.
Basic Job Duties
- Candidates must exhibit excellent organizational skills, clear communication, documentation and a keen attention to detail.
- Analyze, test, troubleshoot and support desktop and network systems.
- Interface effectively with customers to foster a cooperative, team-based approach to timely problem resolution – local or remote.
- Effectively communicate to all levels to technical and non-technical customers and staff members.
- Be flexible, have high energy, with the ability to handle multiple demands in a fast pace environment.
- Identify opportunities and implement solutions to streamline workflow.
Work Experience Required
- A minimum of 3 years related technical experience in Desktop/Server OS, Office Applications and support.
- Knowledge of Office 365 a plus.
- Any Microsoft certification is a plus.
Additional Details
Job requires local travel to customer sites as well as occasional night and weekend service.
- Must have own car (expenses are paid).
- Compensation based on experience and technical skills.
Benefits Package
- We work with only the most leading-edge technologies.
- Competitive salary and benefits package.
- Working with a team of extremely talented and dedicated professionals.
- A collaborative and friendly, team-oriented culture.
- A management team with vision and a passion for growth.
Performance Connectivity, Inc.
Performance Connectivity, Inc. is an IT Managed Service Provider in Purchase, New York. We strive to provide fast and effective IT solutions to small and mid-sized businesses.
2900 Westchester Ave., Suite 105
Purchase, New York 10577
Main Office: (914) 934-9775
Sales Department: (914) 368-1251
info@p-connect.com