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Help Desk Specialist Tier 1

Performance Connectivity is looking for a full-time Helpdesk Specialist to provide Tier 1 support for clients. The Help Desk Specialist is the primary point of contact for end-users seeking IT support. This position requires a clear understanding of our clients’ businesses and technological environments. An ideal candidate for this position would be well-versed in the processes and policies surrounding end-to-end incidents and problem management.

BASIC JOB DUTIES

Include but are not limited to the following:

  • Provide end-user assistance via telephone and email to diagnose and resolve issues with company-supported systems, applications and networks.
  • Triage, troubleshoot and escalate problems in an effective manner.
  • Candidates must exhibit excellent organizational skills, clear communication, documentation and a keen attention to detail.
  • Interface effectively with customers to foster a cooperative, team-based approach to timely problem resolution – local or remote.
  • Effectively communicate to all levels to technical and non-technical customers and staff members.
  • Be flexible, have high energy, with the ability to handle multiple demands in a fast pace environment.
  • Identify opportunities and implement solutions to streamline workflow.
  • Maintain technical logs and documentation in compliance with departmental procedures.
  • Follow-up with clients on the status of their issue and follow each problem through to a resolution.

WORK EXPERIENCE REQUIRED

  • A minimum of 3 years related technical experience in Desktop/Server OS, Office Applications and support.
  • Advanced knowledge of PC/laptop software (Windows OS including Windows 7, 8, 8.1 and 10) including proper installation, configuration, troubleshooting and combating viruses/malware.
  • Advanced knowledge of Microsoft Office Suite including Word, Excel, PowerPoint and Outlook.
  • Knowledge of MS Office 2010, 2013 and 2016. Understands how to install, configure and troubleshoot Outlook profiles.
  • Able to setup, configure and troubleshoot iOS and Android devices.
  • Can perform printer installations and basic troubleshooting.
  • Must be able to effectively communicate on the phone with clients and create tickets for issues as they arise.
  • Must be detail-oriented, self-motivated, an effective multitasker and able to reprioritize tasks within a fast-paced environment.
  • Any Microsoft certification is a plus.

ADDITIONAL DETAILS

  • Compensation based on experience and technical skills.
  • Excellent benefits package.

Technical Support Staff

Performance Connectivity is looking for full-time engineers in the area of desktop support, networking and information security.

BASIC JOB DUTIES

  • Candidates must exhibit excellent organizational skills, clear communication, documentation and a keen attention to detail.
  • Analyze, test, troubleshoot and support desktop and network systems.
  • Interface effectively with customers to foster a cooperative, team-based approach to timely problem resolution – local or remote.
  • Effectively communicate to all levels to technical and non-technical customers and staff members.
  • Be flexible, have high energy, with the ability to handle multiple demands in a fast pace environment.
  • Identify opportunities and implement solutions to streamline workflow.

WORK EXPERIENCE REQUIRED

  • A minimum of 3 years related technical experience in Desktop/Server OS, Office Applications and support.
  • Knowledge of Office 365 a plus.
  • Any Microsoft certification is a plus.

ADDITIONAL DETAILS

Job requires local travel to customer sites as well as occasional night and weekend service.

  • Must have own car (Expenses are paid).
  • Compensation based on experience and technical skills.
  • Excellent benefits package.

BENEFITS

  • We work with only the most leading-edge technologies.
  • Competitive salary.
  • Superior health benefits starting after 3 months.
  • The security & stability of an industry leader.
  • A group of extremely talented & dedicated professionals.
  • A management team with vision and passion for growth.
  • A collaborative and friendly, team-oriented culture.

 

Performance Connectivity Inc.

2900 Westchester Avenue, Suite 105
Purchase, New York 10577
Main Office: (914) 934-9775
Sales Department:  914-368-1251 
info@p-connect.com