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HELP DESK SPECIALIST TIER 1
Performance Connectivity is looking for a full-time Helpdesk Specialist to provide Tier 1 support for clients. The Help Desk Specialist is the primary point of contact for end-users seeking IT support. This position requires a clear understanding of our clients’ businesses and technological environments. An ideal candidate for this position would be well-versed in the processes and policies surrounding end-to-end incidents and problem management.
BASIC JOB DUTIES
Include but are not limited to the following:
- Provide end-user assistance via telephone and email to diagnose and resolve issues with company-supported systems, applications and networks.
- Triage, troubleshoot and escalate problems in an effective manner.
- Candidates must exhibit excellent organizational skills, clear communication, documentation and a keen attention to detail.
- Interface effectively with customers to foster a cooperative, team-based approach to timely problem resolution – local or remote.
- Effectively communicate to all levels to technical and non-technical customers and staff members.
- Be flexible, have high energy, with the ability to handle multiple demands in a fast pace environment.
- Identify opportunities and implement solutions to streamline workflow.
- Maintain technical logs and documentation in compliance with departmental procedures.
- Follow-up with clients on the status of their issue and follow each problem through to a resolution.
WORK EXPERIENCE REQUIRED
- A minimum of 3 years related technical experience in Desktop/Server OS, Office Applications and support.
- Advanced knowledge of PC/laptop software (Windows OS including Windows 7, 8, 8.1 and 10) including proper installation, configuration, troubleshooting and combating viruses/malware.
- Advanced knowledge of Microsoft Office Suite including Word, Excel, PowerPoint and Outlook.
- Knowledge of MS Office 2010, 2013 and 2016. Understands how to install, configure and troubleshoot Outlook profiles.
- Able to setup, configure and troubleshoot iOS and Android devices.
- Can perform printer installations and basic troubleshooting.
- Must be able to effectively communicate on the phone with clients and create tickets for issues as they arise.
- Must be detail-oriented, self-motivated, an effective multitasker and able to reprioritize tasks within a fast-paced environment.
- Any Microsoft certification is a plus.
ADDITIONAL DETAILS
- Compensation based on experience and technical skills.
- Excellent benefits package.
TECHNICAL SUPPORT STAFF
Performance Connectivity is looking for full-time engineers in the area of desktop support, networking and information security.
BASIC JOB DUTIES
- Candidates must exhibit excellent organizational skills, clear communication, documentation and a keen attention to detail.
- Analyze, test, troubleshoot and support desktop and network systems.
- Interface effectively with customers to foster a cooperative, team-based approach to timely problem resolution – local or remote.
- Effectively communicate to all levels to technical and non-technical customers and staff members.
- Be flexible, have high energy, with the ability to handle multiple demands in a fast pace environment.
- Identify opportunities and implement solutions to streamline workflow.
WORK EXPERIENCE REQUIRED
- A minimum of 3 years related technical experience in Desktop/Server OS, Office Applications and support.
- Knowledge of Office 365 a plus.
- Any Microsoft certification is a plus.
ADDITIONAL DETAILS
- Job requires local travel to customer sites as well as occasional night and weekend service.
- Must have own car (Expenses are paid).
- Compensation based on experience and technical skills.
- Excellent benefits package.
BENEFITS
- We work with only the most leading-edge technologies.
- Competitive salary.
- Superior health benefits starting after 3 months.
- The security & stability of an industry leader.
- A group of extremely talented & dedicated professionals.
- A management team with vision and passion for growth.
- A collaborative and friendly, team-oriented culture.
Performance Connectivity Inc.
2900 Westchester Avenue, Suite 105
Purchase, New York 10577
(914) 934-9775
info@p-connect.com